THE ORDER PROCESS

1. Please refer to the Purchase Order Instruction here.

2. When you place your order to purchase products from the Website, we will automatically send you an email confirming receipt of your order and containing the details of your order (the “Confirmation Email”).

3. We will send you a second email when we dispatch your products which shall constitute our acceptance of your order (the “Order Delivering Email”), at which point a binding contract of sale will be concluded between you and us.

4. Any products on the same order which we have not confirmed in an Acceptance Email do not form part of that contract. If for any reason the products ordered by you are not available at the time you place your order, we will notify you of this by email. Our acceptance of your order in the Acceptance Email is limited to the products that are available – no contract of sale will be concluded in respect of products that are not available. We will retain the title in the products until full payment has been received by us.

5. You can contact our Customer Service Team via Hotline: 082 208 6860 to place an order instead.