Shipping

Lacoste Vietnam currently offers two delivery options:

Standard Delivery: Delivery time within 3-7 days from Monday to Saturday (depending on the region or province). Free standard delivery is available for orders with a value over 2,500,000 VND.

Express Delivery: Applicable for deliveries within the inner city of Ho Chi Minh City. Orders will be delivered within 5-24 hours. Express orders placed after 13:30 will be delivered the next day.

Some notes:

– During promotional periods, delivery times may be longer than the estimated information provided above.
– In-store or pickup point delivery options are temporarily not available.

Lacoste Vietnam is highly concerned about your experience when receiving orders from us, so please make sure to carefully inspect the external appearance and order details when receiving your package from our delivery personnel!

Please refuse to accept the package if you notice any signs of being unsealed (e.g., open package, empty package, damaged packaging intentionally…) and contact Lacoste Vietnam’s Customer Service team immediately to report the reason for refusing the delivery.

– The delivery fee for an order is calculated based on the distance between the store or merchandise storage location and the delivery address, along with the weight of the product.
– The delivery fee for each order is clearly displayed on the checkout page after the customer enters the delivery address.
– Currently, Lacoste provides two types of delivery services: ‘Standard Delivery’ and ‘Express Delivery’.

At present, all orders placed on the Lacoste Vietnam website are shipped from our e-commerce warehouse located in Ho Chi Minh City.

If you placed your order while logged into your account, you will find all the detailed information about your order in the ‘My Account > Orders and Returns’ section. Different statuses that may appear in your order include:

– Pending Payment: Your order has not been paid for and is awaiting your payment to proceed.
– Being Processed: Your order has been successfully paid for and confirmed. It is currently being processed at our e-commerce warehouse.
– Being Packed: Your order is being prepared for packaging and will soon be handed over to the delivery partner for shipping to you.
– Out for Delivery: Your order has been handed over to the shipping partner and is on its way to you. You can click ‘Track my order’ to get detailed information about the delivery process.
– Delivered: The order has been successfully delivered to you.

For orders that have not been shipped yet, you can contact Lacoste Vietnam’s Customer Service Team to change the delivery address.

In the case of an order that is already in transit:

– If the address change is within the same province/city, Lacoste Vietnam will assist in updating the delivery system with the new information.
– If the address change is to a different province/city, Lacoste Vietnam will have to charge an additional fee based on the fees set by the delivery company.

If you need further information, you can contact Lacoste Vietnam customer service team via one of the following ways.
– Hotline: 082 208 6860 (from 09:00 AM to 05:00 PM, Monday to Friday)
– Email: cs@danhgia-5star.com

In order to meet the needs and protect the rights of Lacoste Vietnam customers to the fullest extent, we have implemented a policy to support the inspection of goods upon delivery.

When you receive a delivery from our courier, you may open Lacoste Vietnam’s sealed package to inspect the external appearance of the goods. If the items do not match or are not in the quantity you ordered, please refuse to accept the delivery and return it to the delivery person.

LACOSTE VIETNAM encourages you to record a video of the unpacking process to ensure that the delivered goods match the ordered type, quantity, and are in a non-defective, undamaged condition, considering the shipping process or other objective factors. In case you do not provide a video of the unpacking process, it implies that there are no issues. Lacoste Vietnam reserves the right not to address any complaints afterward.

When checking your order with the delivery person, if you receive an incorrect quantity of items compared to what was ordered:

– You have the right to refuse the delivery without any additional payment.
– Alternatively, you can accept the delivery, take photos and videos to document the issue, and then please contact Lacoste Vietnam’s Customer Service team for assistance at:

Hotline: 082 208 6860 (from 09:00 AM to 05:00 PM, Monday to Friday)
Customer Care Department Email (Offline + Online): cs@danhgia-5star.com

After verifying and cross-referencing the evidence with the e-commerce warehouse department:
– In the event of an oversight on the part of Lacoste Vietnam in the order fulfillment process, resulting in your order not containing the correct quantity of products you ordered, we will proceed to deliver the missing items to the address specified on the order, and you will not be required to pay any additional fees.
– If Lacoste Vietnam can provide evidence that the complete order was shipped, and there were no issues during transit, Lacoste Vietnam reserves the right to reject your complaint.