Delivery Policy

*Free Standard delivery for orders over 2.500.000đ.

In order to protect our customer’s rights and benefits when shopping at LACOSTE VIETNAM, we have an inspection policy on receipt of goods as follows:

– You have the right to request the delivery staff to open and inspect the sealed packaging to check quantity, color, type, size, external appearance of the parcel before receiving. (Please note that the co-check only applies to visual inspection and does not include product trial usage or in-depth examination of product defects)

– In the event that you are not satisfied with the product but have already made an online payment, you can return the product to the delivery staff, and please contact the Customer service team for assistance with the refund process without any additional charges.

– In case the delivery staff refuses to allow you to inspect the goods, please reject the parcel and contact the Customer service team for immediate assistance from LACOSTE VIETNAM.

– In case you are satisfied with the condition of the delivered products and agree to purchase them, please sign the agreement. By signing the agreement confirming satisfaction with the delivered product, you acknowledge that the inspection and the purchase have been completed.

II. DELIVERY TIME REGULATIONS

Deliveries are made Monday through Saturday, except for Sunday and Public Holidays

(*) Express delivery service is unavailable on weekends and public holidays.

Kindly expect your order will be delivered 3-5 business days later than the original delivery date during the holidays.

(**) Suburban and urban details: Depend on each delivery, there will be different ways to classify the inner city and suburbs.

At Ha Noi:

• Urban: Cau Giay District, Hoan Kiem District, Thanh Xuan, District, Ba Dinh District, Tay Ho District, Hai Ba Trung District, Dong Da District, Hoang Mai District, Ha Dong District, Long Bien District, Nam Tu Liem District, Bac Tu Liem District
• Sub-urban: Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa, Son Tay Town.

At Ho Chi Minh city:

• Urban: District 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap
• Sub-urban: District 9, 12, Binh Tan, Thu Duc, Hoc Mon, Binh Chanh, Nha Be, Cu Chi, Can Gio.
• Other: Depending on the customer’s scope of delivery. 

(*) Due to unforeseen circumstances caused by adverse weather conditions, the areas of Phu Quoc and Con Dao are currently outside the delivery range of transportation services until further notice from the Port Authority and Border Guard agency.

Lacoste Vietnam deliver to nationwide, except for the following regions:

III. SHIPPING COSTS

The shipping charge is automatically calculated based on the package measurements and the customer’s location.

The delivery fee of each product is clearly displayed on the shopping cart after Customers entered their address.

If you have any questions or need support, please contact:

• Call center : 082 208 6860 (from 09h00 to 17h00 Monday – Friday)
• Email of Customer Service (Offline + Online): cs@danhgia-5star.com