WHAT SHOULD I DO IF I DO NOT RECEIVE ALL OF THE ITEMS IN MY ORDER?

When checking your order with the delivery person, if you receive an incorrect quantity of items compared to what was ordered:

– You have the right to refuse the delivery without any additional payment.
– Alternatively, you can accept the delivery, take photos and videos to document the issue, and then please contact Lacoste Vietnam’s Customer Service team for assistance at:

Hotline: 082 208 6860 (from 09:00 AM to 05:00 PM, Monday to Friday)
Customer Care Department Email (Offline + Online): cs@danhgia-5star.com

After verifying and cross-referencing the evidence with the e-commerce warehouse department:
– In the event of an oversight on the part of Lacoste Vietnam in the order fulfillment process, resulting in your order not containing the correct quantity of products you ordered, we will proceed to deliver the missing items to the address specified on the order, and you will not be required to pay any additional fees.
– If Lacoste Vietnam can provide evidence that the complete order was shipped, and there were no issues during transit, Lacoste Vietnam reserves the right to reject your complaint.