Terms & Conditions and Privacy Policy

1. SCOPE AND DEFINITION

1.1. These general terms and conditions (the “Terms”) will apply when you access the Lacoste Online Shop either online or via your mobile device (the “Website”) or place orders to purchase any of the products on the Website, including by telephone.

1.2. Any reference to “we”/”us” in these Terms is a reference to Lacoste, which is a trading name of Lacoste E-commerce Vietnam located at 37 Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam, trading as www.Lacoste.com.vn. Our telephone number is 082 208 6860, or you can contact us via email :cs@danhgia-5star.com

1.3. Any reference to “you” means you, the user of the Website.

1.4. Please read these Terms carefully before using the Website and placing your order. By ordering products from the Website, you agree to be bound by these Terms. Do not use the Website unless you wish to be bound by these Terms because, by continuing to use any part of the Website, you confirm your acceptance of these Terms. We recommend that you keep a copy of these Terms for future reference – click here to print or download a copy.

DEFINITIONS

In these Terms and Conditions:

“Account” means the Lacoste Vietnam Account that you will need to register for on the Site if you would like to submit an Order on the Site.

“Business Day” means any operating day, Monday – Friday, exclude Vietnam’s public holidays as determined by the company.

“Order Confirmation” means our email to you, in which we acknowledge your Order in accordance with clause 4.2 below.

“Contract” means your Order of a Product or Products in accordance with these Terms and Conditions which we accept in accordance with clause 4.2 below.

“Customer” means any individual who places an Order on the Site.

“Order” means the Order submitted by you to the Site to purchase a Product from us or our partners.

“You” means the Customer who places an Order with Lacoste Vietnam.

References to “clauses” are to clauses of these Terms and Conditions.

Headings are for ease of reference only and shall not affect the interpretation or construction of the Terms and Conditions.

Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.

2. THE ORDER PROCESS

2.1. You may select items from our range of products, details of which will be added to the “Shopping Bag” by clicking on the ‘Add to Shopping Bag’ button. By clicking on the ‘Proceed to Checkout’ button, you initiate the checkout process for the products added to the Shopping Bag. By clicking on the ‘Pay now’ button you submit an offer to buy the products in the Shopping Bag and agree to pay for those items. Before placing an order you can view and amend your order details at any time by clicking on the ‘Shopping Bag & Checkout’ button.

2.2. When you place your order to purchase products from the Website, we will automatically send you an email confirming receipt of your order and containing the details of your order (the “Confirmation Email”). We recommend that you print out the Confirmation Email and keep it for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received the order.

2.3. We will send you a second email when we dispatch your products which shall constitute our acceptance of your order (the “Acceptance Email”), at which point a binding contract of sale will be concluded between you and us.

2.4. Any products on the same order which we have not confirmed in an Acceptance Email do not form part of that contract. If for any reason the products ordered by you are not available at the time you place your order, we will notify you of this by email. Our acceptance of your order in the Acceptance Email is limited to the products that are available – no contract of sale will be concluded in respect of products that are not available. We will retain the title in the products until full payment has been received by us.

2.5. You can call us to place an order instead. To do this you should choose items from our product lines found on the Website and call our Customer Services team in order to fill your basket or place orders with our sales staff at phone number : 082 208 6860. The only products that can be ordered by phone are those which appear on the Website.

2.6. When making orders by telephone, the telephone conversation you have with our Customer Services team will be recorded and will be kept by us for 1 years. Any reference to your bank data will be hidden in the recordings. Any order by phone will be only payable by card (Visa, Mastercard,….). Before providing your bank information, our Customer Services team will verify that you are the owner of the bank card being used for the purchase and summarize clearly for you some key information including references and the quantities of the products in your order, the indication of the price (inclusive of VAT), delivery costs and billing addresses. You will then be asked for the long number on your payment card, its expiration date as well as the cryptogram on the back of the card (the three last figures) and the name of the card owner.

2.7. You have the choice between :

identifying yourself via your personal account if you already have one on the Website ;
or

providing the information requested by our Customer Services team which is necessary to identify you if you do not have an active account. This information will be kept in our customer data base. We will use such information pursuant to our Privacy Policy which you can consult here. We thank you for ensuring that the information you provide to us is complete and accurate and to inform us of any possible changes therein.

3. PRICES AND DELIVERY CHARGES

3.1. All of the prices listed on the Website include the currently applicable statutory value added tax.

3.2. The prices shown on the Website are stated in pounds and exclude delivery charges. Despite our best efforts, a small number of the products on our Website may be mispriced. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product’s correct price is higher than our stated price we will, at our discretion, either contact you for instructions before shipping the products, or cancel your order and notify you of such cancellation.

3.3. Our delivery charges will be stated in the checkout page accessible while ordering a product. The delivery is free over 2.500.000vnd.

We reserve the right to make a surcharge for deliveries to some areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order.

3.4. Where you order multiple products, you will only be charged one delivery charge and for the Import Duty of one parcel.

4. PAYMENT

4.1. Payment for your products must be made in one go by credit card (Visa, Matercard,…) or Onepay payment gateway, by following the instructions on the page concerning payment. For more details on how to pay for your order in instalments, please consult our FAQ.

4.2. Full payment of the price, including shipping costs and any additional charges for services ordered by you, will be debited from your credit card or Paypal account, after checking the availability of the products ordered, at or shortly before the products are shipped to you. We will only deliver the products to you if your payment is effective.

4.3. You confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

4.4. When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

4.5. Your credit card details will be treated securely in accordance with our Privacy Statement, which you can view by clicking here.

4.6. The credit card details used to pay for your order may be stored securely. The visual cryptogram on the back of the card is systematically required in order to use the card for a subsequent purchase and you retain the possibility of deleting the saved credit card from the list proposed during the payment stage.

For further information, kindly refer to our Terms and Conditions here.